Terms of Service
Thank you for coming to www.VakayEyewear.com. This website is operated by Carthage Eyewear International. Throughout the site, the terms “we”, “us” and “our” refer to Vakay. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We know these types of documents can get pretty dense, but we want you to read this, so we’ll do our best to keep it easy to read.
We take privacy very seriously at VAKAY. We will NEVER sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential.
We proudly stand behind our products at Vakay. We want to take a common sense approach to customer service; treat people how you want to be treated. Bottom line, we want you to be happy that you shopped with us. We will do what is right and fair.
Vakay products are eligible for return within 14 days of receipt. They must be in new condition with original packaging. We offer free return shipping.
Vakay products are protected by a 1-year warranty for manufacturing defects. This covers the materials and workmanship. This does not cover breaks and cracks from misuse. If you have a warranty or return that needs attention, email Hi@Vakayeyewear.com and we’ll take care of you.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until you have confirmed with us either by email or telephone. If a product has been discontinued we have the right to cancel the purchase and refund the paid amount to the customer. We will notify you of a replacement or equivalent products if available.
We can ship to virtually any address in the world and offer free shipping to almost every country.
We generally ship items within 1-2 business days of receiving your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose.
We find that most packages arrive within the windows we quote on our shipping page. However, we cannot guarantee shipping time due to climate weather, natural disasters, carrier delays, strikes, war, theft, etc. We make every effort to make sure your item arrives in time and provide a tracking number to you after your order so that you will be able to see when it will arrive.
Taxes Customs and Import on International Orders:
Vakay is not responsible for items being held up in customs or for import fees and taxes on an item. We have no control over these fees and cannot predict any fees that may be added or applied to the orders by the local customs agent in your country. The customer is responsible for any such applicable costs.
Please understand that no two pairs of Vakay wooden sunglasses will be exactly alike. Each pair is wonderfully unique due to wood grains and textures, so the pair you receive will look slightly different than the pair pictured for the product you ordered. DON’T PANIC. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to Vakay’s handcrafted manufacturing process. Fortunately, Vakays’s one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the wood shop.